WHO WE ARE
Anna McCall founded ECSS (Enterprises) Pty Ltd T/as Beach Retreats Central Coast in 2015. Anna has worked in the holiday house industry in Australia for decades. Starting off as a housekeeper of holiday rentals at age 12 in the beachside village of Killcare, Anna then worked as a property manager for over 5 years in nearby Terrigal actively managing and promoting a portfolio of 120+ properties. Anna has also managed her own holiday property and in essence has lived and breathed holiday rentals all her life. Passionate about holiday rentals and the dynamic nature of this industry in recent years, the one constant she keeps central to her business is quality, clean properties in great locations.
If you would like to contact Anna to discuss the management of your holiday property please click here or call to discuss on 0418 262 454
Below you will find the answers to a range of commonly asked questions when it comes to holiday letting your beach property.
Anna McCall founded ECSS (Enterprises) Pty Ltd T/as Beach Retreats Central Coast in 2015. Anna has worked in the holiday house industry in Australia for decades. Starting off as a housekeeper of holiday rentals at age 12 in the beachside village of Killcare, Anna then worked as a property manager for over 5 years in nearby Terrigal actively managing and promoting a portfolio of 120+ properties. Anna has also managed her own holiday property and in essence has lived and breathed holiday rentals all her life. Passionate about holiday rentals and the dynamic nature of this industry in recent years, the one constant she keeps central to her business is quality, clean properties in great locations.
If you would like to contact Anna to discuss the management of your holiday property please click here or call to discuss on 0418 262 454
Below you will find the answers to a range of commonly asked questions when it comes to holiday letting your beach property.
FAQs
How does Beach Retreats Central Coast reach potential guests?
Beach Retreats Central Coast is a niche marketing platform specifically targeting families who enjoy holidays on or close to the beach. As such we use a number of targeted marketing platforms to reach this specific target market including social media, SEO, sponsorship and association with surf life saving associations, board riding clubs and other relevant sporting bodies. We also target specific media and online publications. We utilise a plethora of booking portals such as STAYZ, airbnb as well as emerging platforms to ensure your property is put in front of each potential guest.
Beach Retreats Central Coast is a niche marketing platform specifically targeting families who enjoy holidays on or close to the beach. As such we use a number of targeted marketing platforms to reach this specific target market including social media, SEO, sponsorship and association with surf life saving associations, board riding clubs and other relevant sporting bodies. We also target specific media and online publications. We utilise a plethora of booking portals such as STAYZ, airbnb as well as emerging platforms to ensure your property is put in front of each potential guest.
Property Management Services
Q. What booking platforms does ECSS utilise to manage holiday properties?
A. In this day and age where so many different platforms are used along the customer experience journey, we look to utilise as many of these as possible, whether it be the more traditional platforms such as STAYZ or those reaching out to the international markets with AIRBNB and Bookings.com. More importantly we look to niche marketing strategies to get your property to stand out from the rest and attract appropriate guests best suited to your property.
Q. What type of service can we expect to receive from ECSS?
A. The best. With a lifetime of experience in holiday management we know the importance of good guests, we know that sometimes we will have to put the bins out or do a late night check in. As a small boutique agency we can work with you to offer a service that is flexible and works for you with the requirements you have for your property.
Q. What is the commission charged for ECSS managing my holiday property?
A. 18% + GST, but we are always happy to chat about commission structure and tailor our approach according to your needs.
Q. Do we need to provide our own linen?
A. Yes, as holiday houses now compete with other accommodation options, linen and towels are assumed by guests to be included. We can arrange a linen laundering service on your behalf. We recommend white cotton/polyester blend to aid in laundering.
Q. Can you provide a comprehensive list of what is required in a holiday house?
A. Yes, we can provide you with a checklist of household items that are important to holiday guests as well as work with you at the property to have the property ‘guest ready’
Q. Should we get short term holiday rental insurance?
A. We recommend that you do, furthermore we have in place a number of measures to protect you against damage and breakages in your property, including; a comprehensive cleaning report, a bond authorisation process, a property portfolio and inventory report and explicit terms and conditions of booking which clearly explain the rules of holiday letting.
Q. Is the property professionally cleaned after each guest?
A. Yes, we can arrange a professional cleaner to clean after each guest, do the garden, service the pool ...whatever is required. You can also choose to look after this yourself, we will work with you closely to ensure your property is well maintained and that repeat bookings are generated.
Q. Do we need professional photography to advertise our property.
A. Yes, we can arrange this for you. We want to showcase your property at its best.
A. In this day and age where so many different platforms are used along the customer experience journey, we look to utilise as many of these as possible, whether it be the more traditional platforms such as STAYZ or those reaching out to the international markets with AIRBNB and Bookings.com. More importantly we look to niche marketing strategies to get your property to stand out from the rest and attract appropriate guests best suited to your property.
Q. What type of service can we expect to receive from ECSS?
A. The best. With a lifetime of experience in holiday management we know the importance of good guests, we know that sometimes we will have to put the bins out or do a late night check in. As a small boutique agency we can work with you to offer a service that is flexible and works for you with the requirements you have for your property.
Q. What is the commission charged for ECSS managing my holiday property?
A. 18% + GST, but we are always happy to chat about commission structure and tailor our approach according to your needs.
Q. Do we need to provide our own linen?
A. Yes, as holiday houses now compete with other accommodation options, linen and towels are assumed by guests to be included. We can arrange a linen laundering service on your behalf. We recommend white cotton/polyester blend to aid in laundering.
Q. Can you provide a comprehensive list of what is required in a holiday house?
A. Yes, we can provide you with a checklist of household items that are important to holiday guests as well as work with you at the property to have the property ‘guest ready’
Q. Should we get short term holiday rental insurance?
A. We recommend that you do, furthermore we have in place a number of measures to protect you against damage and breakages in your property, including; a comprehensive cleaning report, a bond authorisation process, a property portfolio and inventory report and explicit terms and conditions of booking which clearly explain the rules of holiday letting.
Q. Is the property professionally cleaned after each guest?
A. Yes, we can arrange a professional cleaner to clean after each guest, do the garden, service the pool ...whatever is required. You can also choose to look after this yourself, we will work with you closely to ensure your property is well maintained and that repeat bookings are generated.
Q. Do we need professional photography to advertise our property.
A. Yes, we can arrange this for you. We want to showcase your property at its best.